VoIP technology has certain features that push the non-standard requirements for the organization of billing services VoIP.
Initially, the old billing system calls analog information is available upon request only at the end of the month or a specific accounting period. This system is specifically designed for a specific customer, she had no flexibility. And flexibility is very important in the field of services VoIP, which are developing rapidly.
As VoIP is based on direct contact with the user. Thus, VoIP service operators must constantly monitor the current account, as well as the actions that make their users. Moreover, they should receive relevant information about user actions, because it may have an impact on the financial services constitute not only the user but also the operator.
Therefore, operators have to be very expeditious in providing its services to its users.
The modern market has changed a lot and it dictates a completely new and revolutionary approach to the billing system. For example, the billing should provide users with great opportunities in real time, have a broad scalability to be able to manage their services, as well as to implement them quickly.
With this approach, operators will be able to respond quickly to emerging services, change rates, and manage users with high efficiency.
Most importantly, they will respond quickly to market demands and to satisfy consumer demand.
Basic requirements for a modern billing system VoIP services
Work in real time
If we take for example an analog telephone connection, the billing has no direct contact with a contact during a conversation To receive a report about calls CDR, you can wait until the end of the month or some other period between calculated. And only then, when you are all collected from the legacy financial information about calls, the user will be able to get it.
Naturally, such a calculation method is not suitable for users VoIR market. Therefore, operators have come up with VoIR able to follow the actions of all users of services, and the information about them comes not at the end of the billing period, and quickly. Because in that case can be effected even some effects.
The system uses billing VoIR services that can manage and monitor user activity in real time. Thanks to the real scale billing providers are informed promptly and immediately, and immediately can use it in their work.
Also, operators have the ability to change in real time any information – setting the financial part, security settings, system configuration, etc. Modern billing system allows you to calculate the user’s traffic, monitor traffic, its parameters and quality. In order to effectively give an answer of competition, the system must be flexible and meet both users and providers VoIR.
Support for prepaid cards (prepaid)
A very important part of the calls are pre-paid services. Prepaid cards allow the operator of VoIP refuse loans to pay for telephone services. In real-time billing system provides VoIP requirements -operators control features of prepaid cards. (For example, calls can be made only in certain directions, or call abroad, etc.). If the requirements are met for cards, operators can offer any services to be paid in advance on the map. These cards can also be enabled for voice traffic, Internet access and fax transmission.
Therefore, a modern billing The following requirements on the part of prepaid cards:
• finding the best route for a voice call;
• access by multiple users at the same prepaid card;
• e-mail notification with a decrease in the amount or shortage of money in the bank account;
• deposit via mobile phone, WEB-interface or payment terminal;
• obtaining information on account balance in real time.
User authentication in real time
During the identification of the user is authenticated user to confirm the user’s ability to use this service.
All calls to VoIP technology associated with the user and it does not matter, it performs a call from the office, home, computer, or phone, and even from this country or another. And given this situation, the billing system should support a very robust authentication mechanisms (for example, to identify the user at the address, password, or in certain combinations). Such a system should provide unambiguous identification of the user in real time.
User authorization services in real time
In the process of authentication the user is permitted to provide services, according to his tariff plan or specific settings. Before the user to provide such a service, VoIP operator must verify certain criteria.
Authorization system for billing provides answers to questions such as:
- What is the current state of the credit user?
- paid if the user accounts in the past few months?
- whether the user priorities for international calls?
- whether the user has subscribed to the fax service?
- what direction the user has the right to call?
VoIP communication operators should be able to perform real-time authorization, and before the service becomes available when the user. On the authorization request, the user must get a specific answer, which will have an unambiguous definition, if a service is not available.
Pricing plans and other financial tools
VoIP market is forcing operators to respond quickly to fickle market conditions. Therefore, the new system, VoIP billing new packages to be created quickly and easily. Also in the modern world is in high demand multicurrency system and cross rates. Billing should provide handling different currencies, as well as for the rapid conversion of the current exchange rate, recalculate the amount in various currencies as well as generate reports in different currencies.
Among the new features is the generation of billing reports on the financial performance of the user or the whole company, after which the report will be sent to your email.
Support for a range of services
In addition to traditional services VoIP, offering operators are available and others. More often than not, they may include Internet access, e-mail, as well as various business services provide bandwidth on the network to offer video-conferencing or virtual private network VPN.
Given all of these services, billing system must adapt to an unlimited number of offers VoIP telephony. It becomes possible with centralized user management, service management, traffic, financial calculations that allow VoIP operators to expand the range of services it offers.
Quality of Service (QoS)
Because VoIP uses the Internet or IP as the underlying protocol, which means that all the data with voice information prozodyat many different access points until reach the destination. This place can be considered as the final device or software. Various packages can can come in a different order to the recipient, as are a variety of routes. In addition, some packets can be lost at all during transmission, and never come to the destination.
Therefore, Internet connection always has a different quality.
Of course, users of VoIP want to get a certain communication quality for the money, because often they pay more expensive. However, a certain amount of users and receive quality traffic as well as reliability.
Modern billing should provide direction selection call routing, for example, through the Internet channel, which will be initially specified minimum delay, or through other operators that will provide the highest quality of service. It is also possible to use the Internet network poolzovaniya general, if the focus is on the cost of communication, and not to voice quality.
Flexible billing settings
With flexible billing settings, you can quickly add or change services as well as information about the company, users, tariffs and any other data, without searching through the provision of transmission services and voice traffic accounting. Also, do not require any additional costs to implement new functionality.
To ensure fast installation of the software, as well as give the operator the ability to quickly zoom system software VoIP billing must come from a modular principle. Modern billing must be very flexible and able to work with a variety of network devices to collect detailed information on calls, and then integrated with financial accounting system.
Working with VoIP gateways
Voice traffic from analog PSTN PSTN transmitted in IP-based network equipment and provides gateways VoIP. Therefore, for efficient operation billing should be able to interact with different types of producers VoIP gateways. At the same time, is now actively developing both hardware and software solutions for VoIP-gateway. Therefore, the integration of billing gateways should be quick and easy.